Archive for the ‘Attention’ Category

Facebook Sugar: How to Build Successful Facebook Applications

Wednesday, June 20th, 2007

Facebook Apps

I am still not sure exactly how Facebook relates to the Attention Economy. But that has not stopped us from embracing the challenge to develop innovative social applications on top of this new platform. As you can see from the graphic above, we have created enough Facebook applications in the past few weeks to fill the profile above the fold. Our first application for Facebook was Trakzor, which we ported from MySpace, where it has millions of users who use the service to see who is checking them out. Within days, Trakzor for Facebook went from nothing, to thousands, to hundreds of thousands of users. It was such an adrenaline rush to see social media growing at scale; at its peak growth spurt two weeks ago, more than 7,000 people were adding the application per hour.

On the heels of this growth, we decided relax the focus on Attention with a capital A and start developing fun, interactive software that leveraged the implicit social graph of Facebook. And so FoodFight was born.

Food for Fighting

As “cooked up” by one of my co-founders Dave Gentzel, FoodFight reimagines the archetypal mess hall brawl as a distributed social media game: every day you get $5 for lunch money and can choose from a list of foods to throw at your friends. In perfect social media fashion, users have been (1) asking how to increase their lunch money (read: microtransactions) and (2) coming up with new food ideas to throw at their friends. By the time you read this there will be more than 1,000,000 FoodFight users (in less than two weeks).

Food Fight Users

Earlier today we launched Tag, which brings Web 2.0 tagging to tag the game we used to play as 2nd graders. In order to find out what you have been tagged as, you need to tag a few of your friends. We are learning to embed the viral coefficient directly into the user experience. It’s not longer just software as a service, it’s now software as a sequence. I bet you will see more and more Facebook applications that do not deliver their money shots until you first agree to share them with your friends. This is the socialization of the Free ipod concept which proved so successful as a cash cow in the online lead gen world.
Whether you think that the Facebook platform represents the reincarnation of Netscape in terms of its impact on the Web, or whether you think that this is just so much twiddling, the fact is that nobody really knows how this will play out. Which is all the more reason to get out there early, learn the language, and start having conversations while other people are still wondering whether they should or shouldn’t jump in. All of us would likely agree that if we had it to do all over again, we would have bought up short vanity domain names before they became trophies, or loaded up on Adwords and SEO early to maximize our Pagerank on Google. I believe that many of us will look back in a few years with similar regrets wrt Facebook if we do not start taking risks now.

As a treat, I wanted to share some tips from Dave Gentzel, founder of Trakzor and part of our AttentionSoft posse that includes Sourabh, Roj, David, Jonas and Ted. He is 24 years old and is quickly becoming the “Tom” of Facebook, friending everbody who downloads one of our apps.

David Gentzel's Facebook profile

SG: What is the secret to developing a killer Facebook application?

DG: There isn’t a formula at this point. It seems that the most popular applications are the ones that are simplest, already exist in the real world, and live almost exclusively in one’s profile. It goes to show that a good idea, a two minute brainstorming session, and a quick development turnaround is all it takes. Oh, and “integrated social distribution mechanisms.” Lots, and lots of those.

What do kids really want versus what grown-ups think kids want?

DG: Kids want simple applications that their friends will find cool. Profile bling is only worth something if other people see it. There’s always something to be said for being an early adopter and influencing friends, even if it’s with a pet rock application.

What was your key to getting Trakzor to scale on Facebook?

DG: Trakzor is a product that works well if no one else has it, and really well if tons of people have it. This gives people a real incentive to invite their friends and encourage them to get Trakzor, and even if they don’t, their experience is still solid. Lots of consumer demand didn’t hurt either.

What was your key for succeeding with Trakzor on Facebook?

DG: Tens of millions of people know Trakzor from MySpace. Even though the migration to Facebook required that the Trakzor service operate somewhat differently, people were enticed by the prospect of knowing who was paying attention to them and knew Trakzor could assist in that social discovery process.

How did you come up with foodfight?

DG: I’m a day dreamer. There’s really little else I’d rather be doing than thinking about new product ideas. Food Fight and most everything else I’ve ever done was something that just popped into my head at one point or another. The trick with Food Fight was to turn the “throw food” brainstorm lightbulb into a deeper, nostalgic experience. Thus, cafeteria menus were born, lunch money was given, and now even 40 year olds are dying to throw “mystery meat” at their friends.

What Facebook application are you most impressed by?

Graffiti is a winner. Simple, social, self expression.

What is your ultimate goal?

Having somebody recognize me at the mall.

Schilling’s Laws for Perfect Start(up)s

Tuesday, June 12th, 2007

Sox vs A’s

Last Thursday I took my son to the Red Sox vs A’s baseball game in Oakland. Curt Schilling was starting for the Sox; we were celebrating Jacob’s graduation from 2nd grade: it was a perfect day for baseball. We settled into our seats and ended up witnessing the greatest pitching performance I had ever seen.

For 8 2/3 innings Schilling was flawless. No hits. No walks. Julio Lugo, the otherwise sure-handed Red Sox shortstop, muffed a routine grounder in the 5th inning; otherwise, Schilling was perfect. As the game wore on, the significance of the moment began to emerge. The Red Sox fans around me, who had been so vocal in the early innings, got quiet. They appreciated the significance of this moment- the fact that Schilling had never thrown a no-hitter during his Hall-of-Fame career. Our normal trash talking bravado gave way to an even stronger puritanical superstition: don’t talk about it (the no-hitter) otherwise you will ruin it.

Box Score

As many know by now, Schilling made it all the way to the bottom of the ninth inning, with two outs, before giving up a solid hit to Shannon Stewart. He retired the next batter and we celebrated the victory, enjoying such a tantalizing brush with immortality. In the days since watching this performance, it has dawned on me that there are many lessons for entrepreneurs embedded in Schilling’s performance.

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1. THROW STRIKES

Schilling Pitches

Do not waste time nibbling around the edges. Don’t be cute. Don’t fall behind. Get up there and hit your target. Get the opposing player in a hole, force him to catch up to you, get him to play your game. Schilling threw 71 out of his 100 pitches for strikes. He walked nobody, and only got to 3 balls on one batter. The entire game lasted a bit over two hours and lost that “drag” that ruins baseball today for all but the most hard core fans.

Corollary: dont waste time up front with branding, market research, business partnerships, investor presentations; get your product to market quickly and hit the problem on the head with a solid solution.

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2. TRUST YOUR DEFENSE

Coco Catch

Schilling was not afraid to throw it over the plate because he trusted his defense behind him. This was clear from the first pitch. He may not be the most popular player because of his arrogance, but he is loyal and his teammates trust him to let them do their jobs. Coco Crisp made a spectacular play in the bottom of the sixth inning, leaping to keep Mark Kotsay’s long fly ball from going over his head.

Corollary: don’t try to do everything yourself. Let your people play their positions, and trust that they can support you if you bring them the business.

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3. LISTEN TO YOUR CATCHER

Varitek

Schilling is blessed with one of the greatest catchers a pitcher could have: Jason Varitek. Varitek possesses a remarkable ability to call pitches and locations, and has a firm sense of pacing and rhythm. Not only does he understand the batters but he also knows how to read his pitcher, sometimes better than the pitcher himself- who may be caught up in the “emotion” of the game.

Schilling took his cues effortlessly from Varitek throughout the game. There were few if any times he waved off his catcher’s sign. The body language between them, even at 90 feet away, was as tight as the best moments of Starsky & Hutch bust. At least up until the very last out, when Schilling’s emotions did in fact overtake him and he waved off Varitek’s call. From Schilling’s own great blog post about the game:

Now comes the infamous ‘shake’. In talking with Tek after the game it’s clear to me that he was 100% spot on with his thought, and I was completely wrong with mine. Why would he take a strike at this point? I had gone to 1 three ball count all day. I wasn’t going to walk him and the only thing you do at that point, by taking a strike, is allow me freedom to use my split. There was no way in hell he was taking. I was sure otherwise. So I shake off the slider, execute the pitch I want, and he lines it to right.

Shannon Stewart promptly swung at the fastball (that Schilling thought he would take) and lined it to right field for the first hit of the game.

Corollary: listen to your board. Listen to your advisors. Listen to your investors. They want you to succeed, they see the field better than you do, they know what you are capable of and whether you are having a good day or if your stuff happens to be “off.” If you listen to them, they can help you compensate for your own weaknesses, or for the strength of your opponent. They can help you match the right pitch, the right delivery, and the right direction to the situation at hand. This is not to suggest that you aren’t in control. These are of course your pitches, your delivery, your mechanics. At any time you can wave off the catcher because of a gut feel, since in the end nobody knows your body (or your vision!) like you do. But don’t make a habit of ignoring or overriding your catcher’s signs, else your mistakes will compound quickly and expensively.

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4. PITCH, DONT THROW

Schilling Two Outs

Ten years ago when he was 30 not 40, Schilling had the power to throw balls by people. Today he needs to pitch. Changing locations and speeds are more important, and more efficient, than simply whizzing the ball by batters. During the game, Schilling was locked in. He alternated fastballs with splitters with sliders. He threw strikes inside and then outside. He knew that if he followed his gameplan, listened to his catcher, that he could keep the aggressive A’s hitters off-balance and force them to hit weak fly balls and grounders to his fielders. By the end of the game, his legs were still fresh and he could lean back and hit 93-94 as he did throughout the ninth inning.

Corollary: pick your spots, modulate your energy, don’t try to sprint through a marathon. Like a baseball game, a startup takes a long time to develop and the founder is rarely still around at the end. In order to achieve the equivalent of a complete game, you need to carefully balance your passion and your wisdom: too much of the former and you will burn yourself and your team out; too much of the latter and you will never get up the hockey stick of growth.

There will always be a few entrepreneurs who have the technical genius or unlimited salesmanship to realize their vision without needing to change a thing; but most of us need to grind it out one pitch at a time and adjust our strategy accordingly. To achieve as a startup what Schilling achieved on the field last week is to balance a complex set of priorities- vision, engineering, distribution, monetization, without taking a single customer, partner, employee or investor for granted. It does not happen often, but when it does, it is inevitably a combination of raw talent, hard work, and a few lucky plays by your defense.

Jacob and Dad at game

… like a teenager with raging widget hormones

Tuesday, May 29th, 2007

It has been hard to write of late. There is so much going on right now in terms of new social media experiences. My wife said it was so “cute” that I was just getting into Facebook now, after it had been open for 18 months already. I snapped back that it was really just opening up now. My spontaneous application promiscuity on its platform is embarrassing. I feel like a teenager with raging widget hormones.

It is a lot of work to express yourself uniquely online. You need to manage all of your various profiles across so many networks. Each network and engine represents a different source of traffic to your personal stream- Google, LinkedIn, WordPress, MySpace, Facebook, etc. Furthermore, they each provide different degrees of control over how your electronic likeness is distributed to others. In Media Futures speak, these are your various API’s (some which you control fully like your blog, others not at all like your PageRank) that together form your unique Algorithm identity in the online world.

This all makes sense, from the 30,000 feet perspective that I typically have written from in the intellectual capital that is New York City. But now that I meet with folks at Grove in the Marina instead of La Fortuna on West 71st street, I am both more engaged in the “real” world of Internet startups but also that much more conflicted by it.

While there are certain voices out here that call for radical transparency so as to keep any unsavory data mongers at bay, those same voices forever remain two cycles ahead of what gets funded and remain marginalized to watch as others commercialize their ideas from two cycles hence. The Internet is a data platform and therefore Internet businesses need to generate cash flow off of people’s data. This is the reality of the multi-billion dollar cookie cocoon that we are all clicking away within.

Still, regardless of how hopeful or hopeless the open Attention ecosystem proves to be, there are early traces of “mass market” Internet services paying Attention to Attention. For example, YouTube now enables me to “broadcast” what I am watching as a form of entertainment for others:

YouTube Active Sharing

And LinkedIn now enables me to see who else has visited my profile

Who has viewed my profile on LinkedIn

Granted these are small steps, but they are small steps by large players. Not to mention some truly open Attention thinking practiced by Google in both their Reader and Web History products that I will discuss in a coming post.